Contact Raxi Win

Contact Raxi Win, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Need help with your Raxi Win account? Reach our support team through two fast, reliable channels, email and in-app chat. We recommend including your registered email address and a short description of your issue so our agents can resolve your query faster.

  • Email: [email protected], ideal for account queries, deposit or withdrawal questions, and bonus clarifications. Expect a reply within 24 hours during live-agent hours.
  • In-app chat: Log in to your Raxi Win account and tap the chat widget at the bottom of the screen. An agent or automated assistant will respond instantly.

When writing to us, mention your User ID and the payment method used, whether PhonePe, GPay, BHIM, or UPI, so we can trace your transaction quickly and cut resolution time.

Office hours

Raxi Win support runs on a split model designed to cover players at every hour of the day:

  • Automated in-app chat: Available 24/7, 365 days a year. Get instant answers to common questions about deposits, withdrawals, bonuses, and account settings, no waiting required.
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. During these hours, a real support agent handles complex queries, disputes, and account reviews.

Messages sent outside live-agent hours are queued and addressed at the start of the next available session. Average response time during live hours is under 30 minutes via chat and under 24 hours via email.

Online-only support

Raxi Win is a fully digital platform built for players across India. There is no physical office, walk-in centre, branch location, or postal address, all support is handled entirely online. This means faster response times, no travel required, and automated chat assistance available around the clock regardless of your location.

To raise a query, simply log in to your Raxi Win account and use the in-app chat, or send an email to [email protected]. Help is always within reach, no queues, no counters, no waiting rooms. Going digital also means your query history is saved, so follow-ups are seamless.