Raxi Win - Privacy Policy

Information We Collect

Personal information you provide

When you register an account or interact with Raxi Win at raxiwin.com.co, we may collect information you provide directly, including your full name, email address, date of birth, phone number, and payment or withdrawal details necessary to process transactions.

Information collected automatically

When you access our platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and session duration. This data is collected through cookies, log files, and similar tracking technologies.

Verification and compliance data

To comply with applicable laws and regulations in India and other jurisdictions, we may collect government-issued identity documents, proof of address, and other know-your-customer (KYC) documentation required for account verification and anti-money-laundering (AML) purposes.

Communications data

If you contact our support team or participate in promotions, surveys, or competitions, we retain records of that correspondence, including the content of your messages and any attachments you submit.

How We Use Your Information

Providing and operating our services

We use the information we collect to create and manage your account, process deposits and withdrawals, deliver the gaming services offered on Raxi Win, and authenticate your identity when you log in.

Legal and regulatory compliance

We are required by law to verify the identity of our users, detect and prevent fraud, money laundering, and other prohibited activities, and to retain certain records for the periods mandated by applicable legislation. Your data may be shared with regulatory authorities, law enforcement agencies, or financial institutions where we are legally obligated to do so.

Personalisation and marketing

With your consent where required, we may use your information to send you promotional offers, newsletters, and updates about Raxi Win. We may also personalise your experience on the platform based on your activity and preferences. You may opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting us directly.

Security and fraud prevention

We analyse usage patterns and account activity to identify suspicious behaviour, protect the integrity of our platform, and safeguard the accounts of all users. Automated systems and manual review processes may be used for this purpose.

Service improvement and analytics

Aggregated and anonymised data may be used to understand how users interact with our platform, diagnose technical issues, and improve the performance, usability, and features of Raxi Win.

Legal basis for processing

We process your personal data on the following legal bases: (a) performance of a contract, where processing is necessary to provide you with our services; (b) compliance with a legal obligation; (c) legitimate interests, where we have a genuine business reason to process your data that does not override your rights; and (d) your consent, where you have given it explicitly.

Your Rights

Access and portability

You have the right to request a copy of the personal data we hold about you. Where technically feasible, we will provide this information in a structured, commonly used, and machine-readable format so that you may transfer it to another service provider.

Correction and rectification

If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings.

Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that we may be required by law to retain certain data for specified periods even following a deletion request.

Restriction and objection

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our use of it for direct marketing purposes. You may also object at any time to processing carried out on the basis of our legitimate interests.

Withdrawal of consent

Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

How to exercise your rights

To exercise any of the rights described above, please contact us using the details in the "Contact Us" section below. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect the security of your account.